Residents Frequently Asked Questions
How do I report a maintenance item?
What is considered an emergency?
The following are examples of maintenance emergencies. The main sewer line is backed up. A pipe broke and water is leaking into the home. There was a break-in and you have an unsecured entrance to the home. After hours, call 936-672-4176. Someone will respond within 30 minutes. If it is after 8:00 p.m. and before 7:00 a.m. and the call is not an emergency, you could be charged for the call. Ordinarily, a repair to the heating or air conditioning system is NOT considered an emergency and will be addressed ASAP on the next business day.
Can I be charged for maintenance at the property?
In general, if resident damage or neglect causes the maintenance, you will be charged for it. Also, you can be billed for a service call if you miss an appointment with one of our maintenance contractors. The lease defines which repairs are the responsibility of the tenant and which are the responsibility of the owner.
Can I install cable or satellite TV at the property?
Can I install extra telephone lines?
What are my rights to privacy if the landlord wants to enter the property?
What are my responsibilities if my company transfers me before the end of the lease?
Most leases are for a set period of time. If you are transferred, ask your company what assistance they will provide if you need to “break a lease.” Let your property manager know what is happening as soon as possible so we can begin marketing the property for a replacement resident. Please refer to your lease agreement for additional details.