- Tenant Support
Maintenance Request
Submit requests, view policies, and get emergency help.
Is this an Emergency?
Call us immediately if you experience.
- Major water leaks or flooding (burst pipes)
- Gas smells (Evacuate, then call 911!)
- Electrical sparks or exposed wires
- Fire or smoke (Call 911 first!)
- No heat in freezing weather
- Broken AC during a heatwave
- Sewage backups
If it seems dangerous or could damage your home, please call. Better safe than sorry.
24/7 Emergency Hotline
Maintenance Request Process
We’ve made it simple, fast, and stress-free to get the help you need.
1. Report
2. Schedule
3. Repair
Submit a Non-Emergency Request
How we prioritize:
- Urgent: Immediate response (e.g., no heat, flooding)
- Standard: Scheduled within 1–2 days (e.g., appliance issues, minor leaks)
- Preventive: Planned based on availability (e.g., AC tune-ups)
Please submit all non-emergency requests through the Resident Portal
This ensures your request is logged instantly, assigned to the correct technician, and tracked until completion.
Don’t have an account? Call our office to get set up.
Stay Safe While You Wait
Water Leaks
Shut off the main water valve (usually near water heater or under sinks). Soak up water to prevent mold.
Gas Leaks
Evacuate immediately. Don’t turn on lights or electronics. Call 911 then us.
Electrical
Turn off the circuit breaker if safe. Unplug devices near sparks.
HVAC
Close blinds to keep cool. Use portable fans safely.
Contact Info
Emergency (24/7)
Office (Mon-Fri, 9-5)
Troubleshooting
Try these quick fixes first—it might save you a wait!
- Check circuit breakers & GFI outlets
- Check garbage disposal reset button
- Change thermostat batteries
- Plunge toilets for minor clogs
Maintenance Policy
Routine Inspections: We catch leaks and wear early. We always give 24-hour notice before entering.
Tenant Responsibility: Change air filters every 1-3 months. Keep drains clear of grease.
Feedback: We check in after repairs to ensure the job was done right.