Residents Frequently Asked Questions

How do I report a maintenance item?
For normal non-urgent maintenance items please mail or fax your written request. Be sure to provide us with the best possible time to reach you. If the item is urgent and it is during regular business hours (Monday – Friday, 8:00 a.m. to 4:00 p.m.), you may call our office at 936-582-5270 to report the problem, or print and fax our form. To report emergency maintenance call 936-672-4176. If it is after business hours, call the office, select Maintenance and follow the voice mail instructions. For police or fire emergencies, dial 911 before calling us. Please understand that all maintenance requests must be in writing in one form or another. You may log into our website via the tenant portal and initiate a work order request, email to helpdesk@mgtpros.pboss.info, or fax a request to 832-442-5426.
What is considered an emergency?

The following are examples of maintenance emergencies. The main sewer line is backed up. A pipe broke and water is leaking into the home. There was a break-in and you have an unsecured entrance to the home. After hours, call 936-672-4176. Someone will respond within 30 minutes. If it is after 8:00 p.m. and before 7:00 a.m. and the call is not an emergency, you could be charged for the call. Ordinarily, a repair to the heating or air conditioning system is NOT considered an emergency and will be addressed ASAP on the next business day.

Can I be charged for maintenance at the property?

In general, if resident damage or neglect causes the maintenance, you will be charged for it. Also, you can be billed for a service call if you miss an appointment with one of our maintenance contractors. The lease defines which repairs are the responsibility of the tenant and which are the responsibility of the owner.

Can I install cable or satellite TV at the property?
Generally yes. However, you must first obtain written permission from the property manager. At some units you may be prohibited from installing a satellite dish in any location where the dish is visible from the ground or from any other unit in the area. Any cost of installation is an expense of the resident.
Can I install extra telephone lines?
Generally yes. However, you must also obtain written permission from the property manager to do this. All costs of installing extra phone lines are the responsibility of the resident.
What are my rights to privacy if the landlord wants to enter the property?
In most cases, we will attempt to contact you before entering the home. However, the law does provide for circumstances in the State of Texas whereby the landlord has the right to enter the home without notice.
What are my responsibilities if my company transfers me before the end of the lease?

Most leases are for a set period of time. If you are transferred, ask your company what assistance they will provide if you need to “break a lease.” Let your property manager know what is happening as soon as possible so we can begin marketing the property for a replacement resident. Please refer to your lease agreement for additional details.

Can I sub-lease the property?
No. The lease agreement clearly states that the resident shall not sublet any portion of the property or assign the agreement without written consent from Advantage Asset Management.
Can I rent a steam cleaner and clean the carpets myself when I move out?
No. In most cases, your lease agreement provides that all carpets must be professionally cleaned using a steam process, with a copy of the invoice submitted to your property manager at check out.
Can I get a pet after move-in?
This is determined on a case by case basis. However, in no case is it allowed without the approval of the property manager and will require a formally executed pet agreement.
When and how should I give my notice to vacate?
It is important to refer to your lease for the specific terms in your own residential agreement. In most leases, notice to vacate must be received in the office in writing on or before the 1st of the month. Most leases require a minimum 30-day notice and run for a full monthly period.
What happens if my roommate moves out before the end of the lease?
If your roommate moves out, a written notice needs to be submitted to the property manager. Remember that tenants are jointly and singularly liable to ensure that the rent is paid. You must have written permission from the property manager to substitute a roommate. (It is not the responsibility of Advantage Asset Management to arbitrate or mediate problems with multiple tenant situations)
What happens to the disposition of a roommate’s security deposit after move-out?
Security deposits are collected as “security” for the property. Reimbursements to departing roommates are handled by the remaining tenants. No portion of the security deposit will be refunded individually.
I have always paid my rent on time. Why did I receive a 3-day notice when the rent was only 6 days late?
The rent is due on the first of the month and is therefore considered late anytime thereafter. Late fees begin to apply if not received by the 3rd of the month. If the rent is not posted in our office by the 3rd day, we initiate one courtesy call and typically send out notice by the 5th.
I am an excellent resident and take good care of the home. Can you waive my late charges?
No. Unfortunately, we must consistently enforce late fees; waiving them for one client and not another could be viewed as discriminatory in nature.